Learn how to assess performance needs through real case studies
Data-driven decision making
Learn what data collect and how to spot trends to aid in decision making
Learn how to plan to evaluate the effectiveness of learning initiatives
Evaluate beyond learning
Use key performance indicators to evaluate level 3 and 4 learning outcomes
Closing the Performance Gap
Assessing performance needs can range from a designer taking a few hours to clarify what learners should be able to do after a learning experience, to an experienced performance and learning professional taking weeks to conduct a needs assessment of a complex performance issue that involves many work processes, functions, and roles.
In this workshop we will conduct a case-based performance needs assessment, identify the causes of performance gaps, and identify the outcomes that support closing the performance gap. We'll also cover key evaluation topics such as; the purpose of evaluating learning, using key performance indicators to evaluate learning, carrying out level 3 and level 4 evaluations.
In this Session
In this session, we’ll:
Identify the risks of making assumptions when assessing performance needs
Use questioning to determine performance gaps and desired business outcomes
Summarize possible causes of performance gaps that are not training-related
Identify the outcomes of in-depth performance needs assessment
Identify the purpose of evaluating learning
Describe the evaluation practices for evaluating learning
Summarize how business Key Performance Indicators (KPIs) are used to evaluate level 3 and 4 learning outcomes
Identify the outcomes of in-depth learning evaluation
Director, Learning Design RBC
Senior Consultant Human Systems Inc.
Completing this course earns you a Certificate in Assessing Performance Needs + Evaluating Learning. It can also be used toward completing the Master Certificate in Performance and Learning Competencies (MCPLC). To receive a MCPLC, you need to complete Assessing Performance Needs + Evaluation, Designing Learning Experiences, Facilitating Learning, and Partnering with Clients. Each course is three-days.